Draft Terms and Conditions

These draft Terms and Conditions govern the use of the Synergy Digital Systems website and any proposals, quotations or service discussions that arise from it. They are a draft for internal review and remain subject to final legal approval.

1. Status and acceptance of the terms

These terms apply to the use of this website, all proposals and all engagements between Synergy Digital Systems and a client or prospective client. By using the website, requesting information, asking for a quotation or continuing a project discussion, the party accepts these terms.

2. Website information and no professional or business outcome advice

The website contains general information about services, growth systems and implementation approaches. It does not constitute a formal professional advisory opinion, legal advice, accounting advice, tax advice, financial advice, or guaranteed business performance advice. Any recommendation must be discussed in the context of the specific business, its goals, risk profile and operational realities.

3. Quotations, proposals and scope

Any quotation, proposal or statement of work is subject to written acceptance and the final agreed scope. Synergy may revise the scope, timeline or pricing if the client requests changes, clarifications, additional work, faster turnaround, third-party costs or external dependencies not included in the original proposal.

4. Pricing and payment obligations

Pricing, deposits, milestone payments and payment terms are set out in the relevant proposal or invoice. Unless otherwise agreed in writing, fees are due in accordance with those terms. Late or missed payments may result in suspension of services, delays to delivery or cancellation of the engagement.

5. Client responsibilities, access and delays

The client is responsible for providing accurate information, timely approvals, access to relevant systems, content, business data, brand assets and internal stakeholders needed to complete the agreed work. Delays caused by incomplete information, slow review, unavailable decision-makers or client-side dependencies are not the responsibility of Synergy and may require revised timelines or fees.

6. Revisions and scope changes

Revisions are handled according to the accepted proposal or package. Synergy's current website packages include unlimited revisions within the agreed scope. Unlimited revisions do not include new pages, new functionality, new integrations, a new design direction, or other work outside the agreed scope. Out-of-scope additions may be quoted separately and may change the delivery timeline.

7. Third-party platforms, software, advertising spend and provider costs

Advertising accounts, meta platforms, Google accounts, email service providers, booking software, domain services, hosting, subscriptions, software licences, developer tools, payment gateways, API costs, user accounts, data storage, SMS costs, media buying, ad spend and other third-party provider costs are separate from Synergy fees and remain the client's responsibility unless specifically included in a written proposal.

8. Intellectual property and client-supplied material

Synergy retains ownership of its methodologies, templates, general know-how, strategic frameworks, design systems and creative materials developed for general use, unless specifically agreed in writing otherwise. Client-supplied logos, images, copy, product details, brand assets and access credentials remain the client's property and responsibility. Synergy may use client-approved work as a case-study or portfolio example only where consent is granted in writing.

9. Website hosting, maintenance and handover

Hosting, maintenance, backups, monitoring, access management and post-launch support are subject to the specific hosting or support agreement. Handover arrangements, access credentials and support responsibilities must be documented in writing before the project is considered complete for ongoing operational handover.

10. Suspension, cancellation and termination

Synergy may stop or suspend work where a client fails to meet agreed obligations, fails to pay amounts due, fails to provide required access or continues with a scope that is materially outside the signed agreement. Either party may terminate the engagement by written notice, subject to payment for work already completed and costs already incurred.

11. No guaranteed sales, leads, revenue, profit or search rankings

Synergy does not guarantee particular sales, leads, enquiry volumes, rankings in search results, website traffic, revenue, profit, return on investment, brand outcomes or other commercial performance. Any performance expectation must be treated as a business outcome to be measured and managed in context, not as a guaranteed result.

12. Reasonable limitation of liability

To the maximum extent permissible in law, Synergy will not be liable for indirect, incidental, consequential, special, punitive or remote damages, including loss of business, loss of goodwill, loss of opportunity, reputational harm or similar losses, unless caused by gross negligence or deliberate misconduct in a specific agreed engagement. The total aggregate liability of Synergy under or related to any engagement is limited to the fees actually paid or payable for that engagement, unless otherwise expressly agreed in writing.

13. South African governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute arising from them will be subject to the jurisdiction of the South African courts, unless otherwise agreed in writing.

14. Changes to the terms

Synergy may update these terms from time to time to reflect service, legal or operational changes. The version in force at the time of the relevant engagement or quote will apply unless a different written agreement is signed.

15. Contact details

Questions about these terms can be sent to Synergy Digital Systems at synergydigital.d@gmail.com. Final legal review is still required before these terms are considered approved for final commercial use.

16. 60-Day Implementation Effectiveness Guarantee

This guarantee applies only to implementations explicitly marked eligible in the signed proposal. Before any work begins, Synergy and the client agree in writing on one primary KPI and the supporting indicators used to judge the result. The eligible measurement period is 60 days from the date the solution is accepted for measurement, and any client delays pause the measurement period.

If the agreed primary KPI is not achieved during the eligible 60-day measurement period, Synergy refunds 100% of the eligible setup or implementation fee. Claims must be made within 14 days after the final effectiveness report. Hosting, domains, software, subscriptions, advertising spend, third-party costs, support costs, and related expenses are excluded from the guarantee. Synergy does not guarantee particular sales, leads, rankings, revenue or profit.

This section is a draft for review and is not to be treated as final legal wording until approved.